Order and Return Policy

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Invoke, LLC Return/Cancellation Policy

Thanks for taking the time to review our policies!  Please note that all Orders are subject to the terms and conditions of the Professional Services Agreement or executed Master Services Agreement (“PSA”) in addition to the Policies set forth here.  In the event of any conflict between these Policies and the PSA, the terms and conditions of the PSA shall apply. Serving our customers is very important to us. We want to make sure that you are satisfied in every way. We welcome your questions, comments or concerns about our software or service. Please feel free to e-mail us at hello@InvokeLLC.com or call us at +1 (713) 909-0411.

Late Payments on Net Terms Accounts

Customers may request Net Terms accounts. If granted Net Terms on any order customer agrees to pay late fees of 18% APR. Interest will be assessed on the 1st day after invoice is due of 1.5%. Each month thereafter an additional 1.5% will be assessed. Late payments will be invoiced separately. If original order is paid in full, but late payment is not, then late payment invoice will be assessed interest at 18% APR.

Customer Order Cancellation

Once an order has been placed, orders can only be cancelled prior to an order being submitted. Orders can only be cancelled with approval from an authorized Invoke, LLC representative. If you have a cancellation request, please call our customer service center on +1 (713) 909-0411. MasterCard, VISA, American Express and Discover customers will receive credit on their bank credit card accounts. Customers who paid by advance payment or wire transfer will be mailed a refund check. Refused shipments will be reshipped to you if you have not confirmed your cancellation with our customer service center.

PLEASE REVIEW YOUR ORDER CAREFULLY.  Once an order is submitted, the order is final, and no refunds will be made.

If the license or software, you receive isn’t what you ordered; please return the product to us as soon as possible but within 15 days of the order date. You must first obtain an RMA: See “Return Merchandise Authorization”. Upon Invoke, LLC’s receipt of the mis-shipped product, we will ship you the correct item.

Exclusions Regarding Full Packaged Product (Retail):

Return Merchandise Authorization (RMA)

To obtain a Return Merchandise Authorization (RMA) number, give us the details of your return by calling Customer Service at +1 (713) 909-0411. You will be given an RMA number, which must appear on the label of the box you ship back. The item must be shipped back to us within 30 days of the order date.

Return Shipping

You must have a Return Merchandise Authorization (RMA) number issued by Invoke, LLC. This number should be clearly written on the label of the box you ship back. See “Return Merchandise Authorization.”The return should be sent freight prepaid by ground service to Invoke, LLC, 21175 Tomball Pkwy #121 Houston, TX 77070. The item must be shipped back within 30 days of the ship date. It must be in new condition with all accessories, packing materials, disks, key codes, cards, manuals and any other materials included.

Credits/Refunds

Please review your order carefully.  All payments to Invoke, LLC are final and are non-refundable by Invoke, LLC.

General Terms and Conditions

Your use of our Services is governed by the Invoke, LLC PSA.  Your placement of an order indicates your acceptance of the Invoke, LLC PSA. Your submittal of any purchase order to Invoke, LLC indicates acceptance of the Invoke, LLC PSA. The terms and conditions of the PSA shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Invoke, LLC. Your use of this website is governed by the Invoke, LLC Website Terms and Conditions [NOTE:  link to the PSA and to the Invoke, LLC Website Terms and Conditions]. Your use of this website indicates your acceptance of these Website Terms and Conditions. Invoke, LLC reserves the right to make changes to this website and these terms and conditions at any time.

Manufacturer’s Warranty

All products (unless noted on our site) are sold with the full manufacturer’s warranty. Anytime after the first 30 days of invoice, all returns and replacements must be handled directly with the manufacturer. For extended warranty information, please contact manufacturer. Many problems can be resolved with the assistance of technical expertise from the manufacturer. Manufacturer information is subject to change without notice.All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.

Links

Invoke, LLC’s website may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Invoke, LLC is not responsible for the operation of or content located on or through any such site.

Non-Profit and Volume Discounts

Non-Profit and Volume discounts are determined on a case-by-case basis. Our web site does not calculate non-profit and volume discounts automatically. If you have an application where you will be purchasing multiple copies of the same item, please call us at (800) 774-9187 and one of our customer service representatives will assist you in determining the amount of your discount.

Order Acceptance Policy

Receiving an order confirmation via electronic means is not a steadfast offer to sell. Invoke, LLC must reserve the right to cancel or limit the order quantity on any (1) item, without prior notification. All orders over the amount of $2500 must obtain an approval from the Accounting/Credit/Fraud department in order to protect the interests of all of our customers. This approval may require additional verification which may result in the delay of the shipment of your order until such verification is made. Invoke, LLC reserves the right to refuse to do business with any individual or business, without prior notification. Also, Invoke, LLC reserves the right to cancel any order for any reason at anytime after an order is placed.

Copyright and Trademarks

Worldwide copyright laws and treaty provisions protect all materials appearing anywhere on the Invoke, LLC web site. The copying of the Invoke, LLC web site, in part or in whole, with intention to disperse, alter, transfer, publicize, exhibit or present information is strictly prohibited except with the written consent of Invoke, LLC. Some documents or graphical elements might be subject to the copyright of another source. All other content included on the Invoke, LLC web site is property of Invoke, LLC. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on the Invoke, LLC web site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All trademarks or service marks are property of their respective owners.

Disclaimer and Limitation of Liability as to the Invoke, LLC website

All of Invoke, LLC’s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Invoke, LLC makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Invoke, LLC sites. EXCEPT AS EXPRESSLY STATED HEREIN, INVOKE, LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. You agree that the sole and exclusive maximum liability to Invoke, LLC arising from any product sold on the Invoke, LLC sites shall be the price of the product ordered. In no event shall Invoke, LLC, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Jurisdiction and Venue

You agree that any legal action brought against Invoke, LLC shall be governed by the laws of the State of Texas without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Invoke, LLC sites shall be an appropriate federal or state court located in Harris County, TX.